Shipping & Returns

Important Information:

  • We ship usually the same or next business day but due to the current situation with COVID-19, we are experiencing a large increase in orders so please allow us about 3-5 days for shipment.
  • Domestic delivery usually takes 3-5 business days.
  • Orders are processed for shipment during normal business hours only (Mon – Fri, excluding Holidays).
  • Customers are responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.

For International buyers:
American Onstore does not pay for international duty, Customs clearance, brokerage fees or taxes. The customer is responsible for any such charges.

Return:
If you would like to return an item please contact us via email or our phone listed under Contact Us.

We will gladly accept returns caused by our error. Please notify us within 3 days of receipt of goods.

Opened products for health, medical and safety reasons cannot be returned, restocked, and refunded. We accept return only if the bottle is not opened and the shrink-band seal is not broken. Shipping costs are non-refundable so the real cost of shipping will be deducted from the refund amount even if you got free shipping as a promotion when you placed an order.

Important –

The cost of shipping back the item to us is the buyer’s responsibility.

Shortages:
Please report shortages within 3 days of receipt of goods.

Damages:
Please report damaged goods immediately and save the original packaging in the event that a claim is filed.